Most of these requirements fall under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the CCRs). The Electronic Commerce (EC Directive) Regulations 2002 also apply. However, other requirements apply to specific sectors and professions.

This factsheet outlines the legal requirements for traders selling goods (products or digital content) online. It explains the pre-contractual information that online traders must provide to consumers, and lists traders’ main responsibilities concerning taking orders and payment, order confirmation, delivery, cancellation and refunds.