Free Guide on
‘Creations of the mind’, such as designs, brand names, inventions, musical recordings, videos, written works …
An Introduction to Consumer Protection Legislation
Consumer rights in the UK when buying goods, services and digital content are protected by various pieces of legislation and enforcement authorities.
The legislation applies to all business-to-consumer contracts whether a transaction takes place at the trader’s premises, off the premises, online, by phone, on paper or verbally.
Under the Consumer Rights Act 2015 a consumer is defined as ‘an individual who is acting for purposes that are wholly or mainly outside of their trade, business, craft or profession’. A trader is defined as ‘a person acting for purposes relating to their trade, business, craft or profession’.
All traders must ensure they fully comprehend consumers’ statutory rights and comply with their obligations to provide remedies, redress and refunds if they breach any of the provisions of the various legislation.
This factsheet provides an overview and summary of the various pieces of consumer protection legislation in the UK.
Share This Guide
You may also be interested in ...
Free Guide on
The Corporate Manslaughter and Corporate Homicide Act 2007, which applies throughout the UK, created a new offence …
Free Guide on
Circumstances in which self-employed people are exempt from, or must comply with health and safety regulations …
Free Guide on
Local authorities are responsible for enforcing regulations concerning a wide variety of business activities.
Free Guide on
When starting a new business, there are a number of regulations to comply with and procedures that must be followed.
Free Guide on
If a company gets into financial difficulties, it can quickly be unable to pay its debts and may …
